Faq

Yes. Our website is fully mobile-friendly. Apply from any smartphone, tablet, or computer.

DebiCheck is a secure debit order system that requires your approval through your bank before payments are collected. You confirm the debit order (via your bank), and then payments are automatically deducted on the agreed date.

The bank statement is uploaded automatically. In some cases, you may need to upload the document manually.

Yes, it is secure. Your information is protected, and CreditBar uses secure systems to keep your data safe and confidential.

You can check your loan status by logging into your account on the website or app. You will see real-time updates on your application or loan progress there.

Your loan payment is due on the agreed date stated in your loan agreement. This date is selected when you choose your loan term during the application process.

Your application may be declined if you do not meet the eligibility or affordability requirements. Common reasons include insufficient income, incorrect details, or not meeting the minimum criteria.

Yes, you can apply again after being declined. Make sure your details are accurate and your financial situation has improved before reapplying.

We evaluate each application individually. A lower credit score doesn’t automatically disqualify you.

A credit check is part of our assessment process, as required by South African regulations.

Yes, self-employed individuals can apply. Provide bank statements showing regular deposits.

Yes, if you receive a regular pension income, you’re welcome to apply.

All charges are disclosed upfront in your agreement, with no hidden fees.