Fraud centre

Your Security is our Priority

We are committed to protecting our customers and keeping your personal and financial information safe. As online fraud continues to grow in South Africa, staying informed is the best way to protect yourself.

If you become aware of any security issues related to users or our servers, please report them immediately by sending all relevant information to: contact@creditbar.co.za

Technology and Security

Your personal data is processed in accordance with high security standards, and your connection to the website is protected by an SSL (Secure Socket Layer) certificate, which prevents interception of transmitted information. You can verify the certificate by clicking the lock icon in your browser’s address bar.

We use modern technological solutions to verify data and assess credit risk. This allows us to make fast and fair decisions while minimizing the human factor.

Safety Rules

Follow these essential rules to protect yourself from fraud:

  • 1
    Never share your OTP (one-time PIN) with anyone
  • 2
    Do not provide your passwords or full card details
  • 3
    Always check that you are on our official website before applying
  • 4
    Do not click on suspicious links in SMS or emails
Unexpected verification code?
This is a warning sign that someone may be trying to access your profile.

How We Communicate with Customers

For your safety, we only use official communication channels:

  • Phone calls from numbers listed on our official website
  • SMS from verified service numbers
  • Emails from our official domain
  • Messages inside your personal account
We will NEVER ask for:
  • Your OTP
  • Your password
  • Any payment before loan approval

What to Do If Scammers Contact You

  • 1
    End the conversation
    Hang up immediately and do not engage.
  • 2
    Protect your information
    Never share SMS codes or personal details.
  • 3
    Report the incident
    Contact us using official details on our website as soon as possible.

Report fraud

If you suspect fraud or have been contacted by someone pretending to be us:

  • Do not respond or share any information
  • Contact us immediately